Priceless Car rental in Vancouver Canada, Serving Vancouver Intl. Airport YYR (YVR)

Poor customer service and communication.

GPS feature should be installed in vehicles for tourists who don't know the city. We had to rely on our cell phones. Also, maintenance on cars needs to be kept up to date. Maintenance light kept coming on. Battery also died on the ferry. We had to get boosted to get off the ferry.

Waited too long at airport to get shuttle for pick up and to get a car. Had to phone multiple time.

Very nice folks working at the facility. Great location inregards to the River Rock Hotel. Quick response for pickupat YVR Checking and out was fast and easy

I waited a very long time - close to an hour, to be picked up to be taken to the office to get the car - I had to call 3x. Other than that, service was very good!

The first car I was given (after waiting for over 20 minutes) was dirty and had food crumbles everywhere under the seat. The second car I was given, after waiting almost 10 more minutes was clean but had day light issues.

Very bad customer service. They tried to take advantage of us because we were women by putting on us a damaged who was covered by paint by themselves! Never again renting from them!

The car was perfect and very economical! Good choice of vehicle for rental! Thank you

Overall everything was good. However we were surprised to hear that they charge $20 a day if we drove the vehicle toUSA. I wish that was mentioned at the time of booking thecar rental.

Staff was friendly. Pickup was quick and seamless. Car ran well.

The gentleman at Priceless were very friendly. Unfortunately I waited nearly an hour to receive my vehicle. I was told numerous times it was being brought from another lot but the truth was it had just been returned and was being cleaned. The cleaning job was not very thorough inside. Iwas also late for my first meeting due to the delay.

Positive, good selection of luxurious car Negative, interior of car was not clean relatively dirty on delivery, floor was not even properly vacuumed , dashboard was full ofdust

Rude staff and unprepared! Not able to run a car rental buisness.

There needs to be a pickup at the Vancouver International Airport (YVR). Having to take the public transportation to the rental pickup area is not very convenient. Thank you.

Apple CarPlay or GPS app would have been helpful to us. We were able to use our phones instead.

Very happy with the véhicule we rented for a good price. Service to the airport was great. Staff was very nice but organisation could be improved.

Pick up at airport didn't work. Answering machine was full. Took a very long time picking up car. Too many staff behind counter and only 1 person delivering cars. Also disappointed that spouse driving isn't included in price, likeother rental companies.

Could be more clear on sky train pickup @ Bridgeport station. (Not at bus stop #14 - at street)

I went to pick up the car. They tell me deposits 1500 when they told me 500 over the phone. They were going to refundme and still haven't but "gave me their word". I contacted head office zero response. I would recommend the larger companies such as budget, avis, enterprise because when you think your getting a deal your not all adds up the same a 1500 as Priceless is an American company works differently.

Car smelled and was dirty , windows filmed over . Upon fueling , oil level was low had to add a litre. 2 tires were low on air had to fill and rebalance all 4 . My rental was a performance vechicle (camaro) that requires more maintenance to maintain safety . Front counter guy was a little unprofessional listening to my list of issues . Decentailing and maintaining vechicle.