PICKUP INSTRUCTIONSWhen you arrive at YVR and have collected luggages, please head to level 3 departures, courtesy shuttle pick up area. Once at the pick up area call us on +1 604 649 1231, so we can have the shuttle driver pick you up. Look out for a white Ford Transit.
Courtesy shuttle pick-up and drop-off areas are located outside of Departures Level 3 International Terminal near the U.S. Departures check in area and outside the Departures Level 3 Domestic Terminal. Please call +1(604) 649-1231 for the pickup service.
Arriving from within Canada?
1) Pickup your checked bags which are at arrivals on level two of the domestic terminal 2) After you pick your luggage, go to level three, exit out of the building 3) turn right and all the way at the end is courtesy shuttle pickup area. 4) please call +1(604) 649-1231 for the pickup service.
Arriving from outside Canada?
1) Go through the customs and immigration arrivals process 2) Pickup your luggage's 3) go to level three, exit out of the building 4) In between International departures and U.S departures is the courtesy shuttle pickup area 5) Please call +1(604) 649-1231 for the pickup service.
ADDITIONAL DRIVER POLICYAdditional driver fee is 10.00 per day
Drivers age and driving license requirements apply to additional drivers. The number of additional drivers is limited to the number of passenger seats in the vehicle rented. Request to add drivers is made upon pick up at the rental counter. Additional drivers should present the required license documents along with the main drivers for authorization at the time of pickup.
RENTAL COVERAGESIf renting a vehicle in the Luxury/Exotic category transferred coverage is not accepted. Inquire at
the counter for the rates for insurance,
RENTAL RESTRICTIONSTravel to or within any other state is strictly prohibited. Customers driving within other provinces and/or states will be charged 0.59 Cents extra km for every km driven during the rental.
Customers that fail to inform and clarify of travel will be penalized.
FINANCIAL POLICIESAll major Credit Cards - VISA, Mastercard, AMERICAN EXPRESS, JCB, UnionPay, DISCOVER. For
debit card, or cash rentals please get in contact with our office for approval. We do not accept
Deposit: A minimum deposit amount of $500.00 will be held in your card at the time of the
rental. If under 25 you are required to keep a minimum deposit of $1500.00. For luxury cars
deposits can range from $2500.00 - $15000.00. At the time of pickup, a valid credit card with
enough funds in the name of the primary driver must be presented for pre-authorization/charge
of deposit. Deposit will be held against your credit card during the rental period as a guarantee
in the case of damage or theft of the vehicle. Once the vehicle is returned this deposit will be
released automatically and the bank/credit card company will process it in 3 to 7 business days.
Please note that this does not represent your total excess liability. For debit card, prepaid card,
cash deposits please get in contact with our office for approval.
In the case of failure to present a valid credit card or a lack of funds for car rental charges and
deposit, a car rental agent may refuse to release the vehicle. No funds paid will be reimbursed.
In the case of payment made by credit card not in the name of the main driver, the driver may
need to supplement evidentiary materials for scrutiny of payments or the car rental agent may
refuse to release the vehicle. No funds paid will be reimbursed.
If you have made a reservation you may pay on arrival however to make a reservation we will
need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card
statement of USD$1.00
Prepaid reservations - if you have a prepaid reservation your Credit Card will be charged in
full/partially at the time you made your reservation. The Credit Card that you paid for your
reservation must be present at the time of pick up.
RENTER QUALIFICATIONSMinimum age limit is 18. A young driver fee will apply for drivers 18 - 24 years old 20.00/day USD.
Customer that does Not have a Full Class 5 Drivers License will be charged a fee of 20.00/day USD.
OTHER POLICIESReservation is considered a no show after one hour.