Priceless of Cancun Serving CUN Airport (CUN)

Terrible customer service, no regular shuttle, wrong or No information provided to get to the rental location, extremely expensive insurance. Better to go with bigger companies.

I never was able to rent the vehicle. I was told over the phone I would be eligible for a refund. Upon initiating a request for a refund it was never approved

Overall, a bad expecience. BAD: -Dirty car, -wipers do not work properly -Empty wipers water container -Empty Gas tank, really, really bad, annoying having to find a gasstation before enjoying our trip, also a cheap trick of station employees to make money on the extra gas we leave at the return, I noticed that 2 previous customers receivedan insurance fee on the web page (expedia) and branch employee mentioned that is NOT valid in Cancun, they screwed my budget by charging me extra $200usd, this make me wait about 2hours,, because customer that arrived before me, took too long to accept extra charges. Good: - fast on receiving the car and taking us to the airport

Auto muy maltratado, piezas sujetas con cinchos. Cualquiera diría no quiero esa unidad. Pero yo no quería un auto para andar demás sino para moverme a los puntos que tenia que visitar por trabajo.

Terrible service, it is far from the airport, the worst thing is that they want to charge you too much for insurance expenses even though I already bought one before traveling, I do not recommend it to anyone

Horrible experience. The staff is unprofessional. They have almost $1200 in hitting see if I can convince you that you have to bend and you do not according to the police which is why they did not charge us. Do not go there. You’llprobably end up being one of those kidnapped Americans.

El precio es muy diferente a lo que había rentado en un principio, el seguro fue muy costoso y la atención muy mala

I reserved car through Expedica.ca. Upon my arrival at the airport there was no one waiting for me. They sent me a text message, saying to wait at "Friends and Family" exit.I did that, waiting for 1.5 hours. Nobody came even afterI followed up with text messages "where are you". I had to go to rent from Hertz, any car they had available, anothposit and never gave it back to me, had to go through Expedia to get money back.

I tried to communicate several times, no answer, the shuttle never arrived. Very bad service

Car had little gas, no windshield washer fluid, and all 4/tires were low on pressure. Minor dent, smaller than a dime charged $136. Counter man was hard to understand and when I left I had no idea what insurance I had purchased.I will call Expedia to vent my concerns and frustrations.

No one from priceless rental car pick me up at the airport.

I havent taken the car due to their machine did not accept my credit card and they they refused to acceppt cash anddenied to make two take transactions from the same card also i have called my bank infront of priceless people theysaid its machine problem not my card at the end i paid the whole price of my reservation and nobody given any refundprice and i had to take the taxi for the two time so overall very bad experience with service

Horrible, charged me for extra insurance even though I paid for insurance through Expedia. I paid for a larger vehicle (Mini Van 8 seater). Got a small 5 seater car. They would not refund me money. They charged me for insurance andsaid it was going to be $247.00. But then charged my credit card at 22 pesos per dollar , 4 more than standard. So Ir rent from them, and I won’t be going back!

I don't like that they force us to pay SLI, Supplemental Liability Insurance, saying that it is mandatory in Cancun. The Mexican law is for all of Mexico and you vehicle rental companies are required to have CDW, Accidental Damage Coverage. I will no longer rent a vehicle from your company and I will not recommend your company either, the vehicle I

no respetaron mi reserva y me ROBARON MI DINERO..SOLICITO EL REEMBOLSO DEL VALOR PAGADO

We were unable to get a hold of anyone at this company upon arrival and could not successfully rent a car - but they charged triple the quoted rate to my credit card no problem. But again, I did not successfully rent a car from this company - total scam.

Very good services. We have the go to the airport at 4.30am and they are at the office early in the morning the agency director in time to help us to go to the airport. 5 stars services we recommend this company. Thanks. Igor ROGESTVENSKY

Horrible

Lo único que veo es que mi depósito, después de haber entregado el 27 de febrero de 2023, y después de que me dijeron que solo tomarían $20 pesos de el depósito y que el resto sería devuelto a la targeta, aquí estoy en 21 de febrero y ese depósito no ha sido devuelto. Tan pronto ese depósito sea devuelto, puedo recibir otro cuestionario para darla saber cuando recibiré este depósito de regreso.

They didn’t have the car ready. I had to wait about one hour for them to clean it. Also, the car rental costed me $65 and i ended up paying $279 for a mandatory insurance. That didn’t made any sense. I will not rent here again.