Priceless of Aguadilla Serving BQN Airport (BQN)

There was no windshield fluid. They have listed in the office that there will be a charge of 250$-300$ if the care has sand in it, etc. The trunk had sand in it when I rented. Also, I would never go through expedia again since I had to return the vehicle and they wouldnt give me the moneyback.

There was not enough staff which caused major delays. The mandatory full coverage insurance came as a surprise. Ibooked through a 3rd party booking agency and this was not made known upon booking. Very inconvenient and disappointing.

1. Website and location states 24 hr NOT TRUE drop off was 7:30 pm i arrived at 6:30 pm after waiting along with another customer called the number at 6:50 pm after numerous attempts and rings female picked up. Stated it reopensat 9pm. General manager was called and then we were told the person would be there in 5 -10 minutes. Eventuallyere 8 people waiting to return and 1 for an 8 o'clock pickup. The 8 waiting to drop off all had flights and their boarding was at 8:15 pm IT WAS 8:05 PM WHEN I LEFT AND ALL 8 STILLLLL NEEDED TO BE ATTENDED.

Please state the rules about insurance coverage and policy holder names . We had to pay extra since my name is not the same as policy holder and that I am a driver Otherthen that the employees and driver to airport was fantastic both times

The car was not well kept or clean. My clients had to wait almost 2 hours to receive the car. They did not have a good experience

I still haven’t received the reversal on my credit card for the initial hold.

I was charged a total of $300 when originally it said $189!!! BE CAREFUL when booking for a price that it will go up once you hit the counter vehicles need maintenance and quite attention. I saw other customers while waiting complaining for the condition of vehicles. Definitely needs to improve in every way imaginable.

It took over an hour for shuttle pick up. Took 3 hours to get the vehicle. The process to get the vehicle took longer than my 2:45 minute flight from Orlando. Also, the location opens at 9pm even though my reservation said i needed to drop off at 8pm. My flight was at 9:25 pm. Overallabsoluto horrible experience. It was not worth the savingoke.

Awful experience

I was told that the deposit would go back to my card when Ireturned the vehicle. However, when I returned it, I was then told that it would take 10-14 business days. This information should be communicated upon renting because it can determine which card one uses. This was a big disappointment for me.