HOW DO I GET FROM LAX AIRPORT TO THE RENTAL OFFICE?
Easy Shuttle Ride from LAX Airport Terminals
- Proceed TO THE UPPER LEVEL (DEPARTURES) and wait under the RED SIGN (HOTEL SHUTTLE).
- Board / Ride the RENAISSANCE Hotel Shuttle,
- Get off at the Renaissance Hotel and walk past the check in counters.
- At the end of the Lobby take the Parking Garage Elevator to the 4th Floor.
Shuttle runs in loops and should be expected every 25 minutes (No call is necessary to request the shuttle)
WHAT ARE THE DOCUMENTS REQUIRED FOR RENTAL CAR ?
Please make sure you carry (all documents should be physically present at the time of rental, we do not accept copy / expired dates and mutilated documents):
- Valid Driver’s License.
- Proof of Full Coverage Insurance
- Major Credit Card (No debits, No cash, No prepaid cards)
Additional rules and restrictions might apply for Local Renters and Underage Drivers
ARE THERE REFUNDS FOR PREPAID RENTALS?
Prepaid rentals are NON-REFUNDABLE / NON CHANGEABLE
There are no refunds for prepaid rentals.
IS THERE A COST TO CHANGE OF TIME AND DATE?
There is a one-time fee of minimum $50 to make any changes to the time and date of the rental. This is subject to availability and approvals only and might not be even possible on rare occasions. This rule applies to ALL rentals.
ARE THERE ANY AGE RESTRICTIONS ON DRIVING
We do not rent cars to any driver under the age of 21 years
Drivers under the age of 25 (considered underage) are charged fee of $25/day (Underage Fee)
Underage drivers should always be in possession of full coverage insurance and major credit cards
Debit Cards are not accepted from underage drivers
Declaration page of insurance must be submitted in advance
Drivers under the age of 25 can only rent cars in the classes of ECAR CCAR ICAR
Drivers over 65 are charged a fee of $25/day
HOW MUCH TIME DO I HAVE TO PAY ONLINE INVOICE?
5-10 MINUTES AFTER RECEIVING INVOICE
AFTER THE INITIAL 10 MINUTES THE RENTAL RATES ARE USUALLY HIGHER AND MIGHT NOT BE POSSIBLE TO FULFILL THE REQUESTS
WHAT ARE THE MILEAGE POLICY AND RESTRICTIONS TO DRIVE
With Boarding Pass and Return Airline ticket UNLIMITED MILES
Without Boarding Pass and Return Airline ticket 50 miles per day
WHAT ARE THE GEOGRAPHICAL RESTRICTIONS TO DRIVE?
With Boarding Pass and Return Airline ticket ALLOWED IN THE STATES OF CALIFORNIA, NEVADA AND ARIZONA
Without Boarding Pass and Return Airline ticket ALLOWED TO DRIVE ONLY WITHING 100 MILES RADIUS FROM LAX AIRPORT
WHAT IS LOCAL RENTERS POLICY?
Local renter are allowed to drive within 100 miles radius of the rental location
Local renter are allowed to drive only 50 free miles per day
Additional miles are in the range of $.39 up to .79/mile depending on the class of the car.
Option to purchase unlimited miles are available
For sedans $30/day
Compact and mid size SUV $45/day
Minivan and Full size suv and Luxury cars $85/Day
Debit cards are not accepted from local renters.
Security deposit of $500 is required in addition to the rental amount
Additional rules and restrictions might apply for Local Renters and UnderAge Drivers
Traveling excessive miles (over 10 miles per day and going out of geographical restriction (CA NV AZ) will result in penalties and fess in excess of $1500
HOW DO I RETURN THE RENTAL VEHICLE?
Rental vehicle SHOULD BE RENTED AND RETURNED at our office at: 9620 Airport Blvd. Los Angeles CA 90034
4th Floor of the Parking Garage of the Renaissance Hotel of LAX Airport Entrance on 96th Street.
WHAT IS THE DEBIT CARD POLICY?
Debit Card is accepted only from the renters having a valid Boarding Pass and return airline ticket that matches the rental dates. There is a one time non refundable fee of $75 assessed at the time of the rental. Renters can only rent 4 door sedans on a debit cards. Security deposit will be $500 up to $1000 depending on the length of the rental and class of cars. It usually take up to 15 days for refunds.
AFTER HOURS RETURN / UNATTENDED RETURN:
After Hours / Unattended Return: Park the car on the 4th floor in designated parking spot without blocking any other car. Check and take all your belongings. Renter is responsible for any/all damages / charges until the next business/work day 10am.
Drop the key and parking entrance ticket in the AFTER HOURS DROP BOX in our office.
Reply to this text (424.256.8961) that you have dropped the car with details on miles and gas.
Please report all damages and accidents. Renter is responsible for the car and payments until we see the car and close the rental agreement.
If cars are returned between 11.59pm and 6 am MON to FRI, 5pm and 9 am SAT, all day SUN There is a one time fee of $50.
|DROP BOX / OFF DUTY HOURS RETURN(FEES)|
|11:59 pm - 6:00 am $50.00 Fee||5:00 pm - 9:00 am $50.00 Fee||5:00 pm - 9:00 am $50.00 Fee|
DO I HAVE A SHUTTLE TO THE AIRPORT AFTER I RETURN?
Yes we have courtesy shuttle to take you back to LAX Airport Terminals. After you return your rental car. Take the elevator to the ground floor and proceed to the front of the Hotel Lobby. Shuttle runs every 30-40 minutes it takes approx 15-30 minutes to get your terminals. Please allow extra time so you can make it thru the TSA to your gate and flights.
DELINQUENT / KEEPIG RENTAL VEHICLES WITHOUT APPROVAL AND PAYMENTS?
We take delinquent rental very seriously. Cars that are not returned at the office on or before the due date and are repossessed by the rental car company will bear a charge and penalty and recovery min $275 up to $5000.
WHAT TO DO IN CASE OF ACCIDENT AND DAMAGES OR STOLEN RENTAL CAR?
Call us 24-hours a day at 3102160000 EXT 8
In case of injuries and emergency call 911
Call the cops to report the incident / accident.
TAKE AS MANY PICTURES AS POSSIBLE
Obtain the following information:
- Name, address, and phone number of each driver, passenger and witness each driver, passenger and witness.
- Driver’s license number, vehicle description and license plate numbers.
- Vehicle damage and accident scene photos.
- Name of Insurance company and policy number for each vehicle.
- Do not accept responsibility of the accident. It might be found later that the other party was at fault.
- SUBMIT ALL THE ABOVE INFORMATION TO OUR EMAIL AMPMCARRENTALS@GMAIL.COM
WHAT TO DO INCASE OF VEHICLE ISSUE / NEED OF ROAD SIDE ASSISTANCE (RSA)
If you have purchased the RSA at the start of the rental, then we will assist you once during the rental for: Roadside Assistance is an optional assistance service that provides coverage at a reasonable additional daily charge. In the unlikely event of operational difficulty or unexpected emergency, we'll bring you fast, reliable assistance — especially helpful when you're in an unfamiliar city.
Lockout Service---Gain entry when keys are locked inside the vehicle.
Jump-Star---If your vehicle experiences battery failure, we'll provide a jump-start.
Flat Tire Assistance or Tire Replacement---We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. (Please note that the renter might incur the cost of the tire repair or replacement, depending upon the circumstances.)
Delivery If you run out of gas, we'll deliver 3 gallons to your location and bill you separately for the fuel.
If you have not purchased the RSA at the start of the rental then: Please call your own Road Side Assistance (RSA) Provider We can still assist you with the minimum charges/fees of $125 up to $450
In addition to the above the cost of replacement parts is charged extra if needed. Cost of key replacement will be extra Cost of tire or windshield replacement will be extra
IF I WISH TO EXTEND THE RENTAL CAR FOR ADDITIONAL DAYS?
THERE SHOULD BE AT LEAST 5 DAYS GAP BETWEEN 2 ONLINE RENTAL RESERVATIONS EXTENSION OF RENTAL SHOULD BE DONE 24 HOURS IN ADVANCE AT NEW RATES ON THE DAY OF EXTENSION.
Only 2 extensions of rental agreements can be done over the phone. Thereafter renter must be physically present with the car and all docs to renew the rental period of the car and new rental agreement must be generated. Rental cars are allowed to be driven only in the states of California, Nevada and Arizona only) if cars are driven out of this area then there will be a charge of $2000 PLUS $.39/mile for all the miles driven on the car during the duration of the rental.
HOW MUCH TIME DOES IT TAKE TO GET SECURITY DEPOSIT REFUNDS?
Security deposits (less incidential for eg. Gas / after hours fee / deductibles etc) are processed on the same day of the rental return. It takes 5-7 business days if returned on major Credit Cards. In case of debit cards it would take approx 7-15 business days.
ARE THERE CLEANING FEES AND CHARGES AND PENALTIES?
Excessive cleaning charges for TRASH / DIRT / STAINS / sand / smoke / cigarette or weed cleaning will be minimum $250 up to $450. This fee is also applied if the next renter complains of smoke smell in the car.
ARE THERE ANY SMOKING / SMOKE FEES?
We strongly forbid smoking in the rental cars as it is not possible to rent the car with smoke smell to other renters this causes us losses as the car sits in our lot until it is detailed and again made smoke free. A minimum of $500 is assessed for any smoke residue / paphanelia/ smell. Cigarette burns and ash stains will cost up to $1000.
WHAT IS THE AREA OF DRIVING / GEOGRAPHICAL RESTRICTIONS?
LAX airport arriving renters are allowed to drive withing the states of CALIFORNIA, NEVADA AND ARIZONA ONLY. Violations of this Geo-Restrictions will cost minimum $2000 plus $.39c/mile and $85 additional from the first day of the rental.
WHAT IS THE CONTACT DETAILS OF THE COMPANY?
9620 Airport Blvd
Los Angeles CA 90045
(INSIDE RENAISSANCE HOTEL)
9:00 am to 11:59pm (Monday-Friday)
9:00 am to 5:00pm (Saturday)
Our Email: firstname.lastname@example.org
Assistance: 424.256.8961 (ONLY FOR EMERGENCIES FOR EXAMPLE ACCIDENT)
CAN I RETURN THE RENTAL CAR TO A DIFFERENT LOCATION ?
The rental cars shuld be returned to the same location where it was rented in the first place which is 9620 Airport Blvd., Los Angeles CA 90045 (INSIDE RENAISSANCE HOTEL). Dropping off the vehicle to any other place is considered abondonment and will cost minimum $750 up to $3000 and additional penalties and fees.
ARE THERE CHILD SEATS / BOOSTER SEATS AVAILABLE FOR RENT?
YES, you can request the child seat and booster seats with the agent at the time of the rental. Charges per day can be anywhere between $12 up to $14/day
WHAT INSURANCES ARE REQUIRED TO RENT A CAR
It is he renters responsibility to maintain and keep valid all insurance coverages in order to full state and financial responsibility requirements while the rental car is in the possession of the renter.
Auto Liability Insurance (CAN BE PURCHASED FOR 29.99/DAY)
Basic Liability Rental Insurance covers you in the event you are in a covered car accident and it is determined the accident is a result of your actions. (EITHER YOU PROVIDE OR BUY AT COUNTER). I, the renter understand that in case of any claim I take full responsibility for any all damages to the third party and agree to pay with the credit card on file or by check or cash should my insurance company does not cover the accident or if I opt not to file the claim immediately after the losses.
If you opt to purchase our insurance from the rental car company at the time of the rental on the pick up date it covers Basic Rental Car Liability only which fulfills the California Auto Liability requirement of 15/30/5 as per the California law which states **** California requires drivers to carry at least the following auto insurance coverages: Bodily injury liability coverage: $15,000 per person / $30,000 per accident minimum. Property damage liability coverage: $5,000 minimum.
Collission Damage Waiver CDW (CAN BE PURCHASED FOR 24.99/DAY)
If there is a covered accident, collision coverage will pay for the repairs to your RENTAL car, (EITHER YOU PROVIDE OR BUY AT COUNTER). I, the renter understand that in case of any claim Renter will take full responsibility for any all damages to the rent a car and agree to pay with the credit card on file or by check or cash should my insurance company does not cover the accident or if I opt not to file the claim immediately after the losses.
REMEMBER: In any/all cases the accident/damages should be reported to the Renters Insurance Company / Online Insurances withing 24 hours of the accident and all email/correspondences should be forwarded to the rental car company as email immediately email@example.com
Failure to do so will result in charges levied and collected up to the entire value of the vehicle.
WHAT ARE ACCEPTABLE MANDATORY LIABILITY INSURANCE DOCUMENTS
Declaration page of your insurance should be sent to our email (firstname.lastname@example.org)
Expiry date of the insurance should be at least 30 days from the starting date of the rental
International insurance with offices not in USA are not accepted at this rental office.
Insurances from USA and CANADA are accepted (please have your insurance company forward the Insurance Policy to our email email@example.com.
WHAT IS CDW - COLLISSION DAMAGE WAIVER PURCHASED ONLINE
This insurance can be a part of your own insurance that might cover the rental car damages and should be provided upon requested
If you have purchased this insurance online (from companies eg. Allianz / Travelguard / Genarali etc) please forward the insurance details and email to our email address firstname.lastname@example.org)
ARE THERE REFUNDS FOR EARLY RETURNS
If rentals are returned earlier than the due date on the rental agreement then please be advised that there is no refunds for unused days.
ARE THERE REFUNDS FOR EXTRA GAS IN THE CAR WHEN RETURNED
If the gas levels are higher than the level taken at the time of the rental then there is no refunds / reimbursements.
WHO IS ALLOWED TO DRIVE THE RENTAL VEHICLE?
Only the listed drivers are allowed to drive the rental vehicle.
A penalty of $50 is levied if any other person other than the listed/permitted drivers drives the rental car.
CAN ADDITIONAL DRIVERS DRIVE THE RENTAL VEHICLE AND WHAT ARE THE CHARGES?
Additional drivers can drive the rental vehicle for a fee of $15/day (all drivers should be over the age of 25 years and should have drivers license and insurance in their possession)
There are no additional fees for additional driver if they are husband / wife with same address / last name and listed on the same insurance policy.
LOST / FOUND ITEMS AND ITEMS LEFT BEHIND IN THE CAR WHEN RETURNED?
Please make sure that you take all your belongings when you return the vehicle. Rental Car Company is not responsible for any items left behind. In case you want to contact for lost and found items please email the description and name and rental agreement number and all details to our email at email@example.com. ONLY If found you will be notified and will be billed for the shipping charges by FedEx only. A one time fee of $35 will be charged and paid by the renter to ship the item to renters address this is in addition to the shipping and handling charges levied by FedEx.
HOW DO I REPORT ACCIDENT AND REPORT OF DAMAGES IN CASE OF SCRAPES SCRATCHES ACCIDENTS ETC?
All damage Major/Minor should be reported to this rental office immediately (anytime during the rental) Pictures should be emailed to our rental office immediately after noticing the event.
Claims report should be immediately filed with your Insurance company and all details should be forwarded to our email address.
All our claims documents should be filled at the earliest and cooperation is desired so there is no penalties and fines levied.
WHAT ARE THE DEDUCTIBLE ON INSURANCE IF PURCHASED AT THE COUNTER?
IF PURCHASED OUR INSURANCE HAS A $1000 DEDUCTIBLE Any/All accidents or damages Major/Minor must be reported and filed with the Rental office an Insurance Company. We expect full cooperation from our renters in thise unfortunate circumstances. Documents with claim should be submitted within 24 hours of the incident failing which $1000 up to $25000 will be charged on the credit card on file.
WILL I GET A REPLACEMENT CAR AFTER AN ACCIDENT?
IF A REPLACEMENT CAR IS DESIRED THEN THE CLAIM NUMBER FOR THE PREVIOUS ACCIDENT CAR AND ADJUSTER CONTACT INFO (VERIFIED) SHOULD BE PROVIDED.
HOW MUCH TIME DOES INSURANCE TAKE TO SETTLE?
Depending on the document submission and fulfillment of request it take anywhere from 30 days and in excess of 90 days for a claim to be settled.
WHAT HAPPENS WHEN RENTAL CAR IS RETURNED WITH LESS GAS / FUEL?
Refueling charge $50 plus $9 per gallon is levied if gas is returned as lesser level than taken at the time of the rental pickup.
CAN INSURNCES AND ADDITIONAL DRIVERS BE ADDED TO CURRENT ONGOING RENTALS?
Any changes to the authorized rental drivers and / or change to insurance coverages required the rental car and the drivers to visit the office and request the changes in person and in writing by drafting a new rental agreement.
WHAT IS THE GRACE PERIOD FOR RENTAL RETURNS?
We offer 30 minutes grace after rental return time. Thereafter there will be a charge of $50 up to $85 / hour. Penalties of $85/day plus other fees are levied if rental is over 2 hour delinquent
WHAT ARE THE CHARGES FOR ADDITIONAL HOURS?
If called in advance then the charges are anywhere in between $35/hour up to $55/hour (depending on the class of vehicle)
HOW MUCH TIME DO I HAVE TO PAY THE ONLINE INVOICE?
Renter have 5-10 minutes to pay the invoice upon receipt. Thereafter the guaranteed charges are not applicable and might be higher if you call again for a new invoice.
All our rental cars are for personal use only
Business use of our cars is not permitted
SPECIAL CASES AFTER HOURS RENTAL / UNATTENDED RENTALS
With prior approval after hours unattended rentals can be done for a nominal fee of $75/rental to cover the logistical fees and charges.
HOW TO CANCEL DUPLICATE / MULTIPLE RESERVATIONS?
Any online duplicate bookings (IF) has to be cancelled by the renter himself by going thru the conformation email. If you are unable to cancel the booking yourself then call the website where you booked it thru (Expedia / Orbitz / Priceline etc) and request for cancellation of reservations / bookings that you do not need. This must be done at least 48 hours before the rental pick up time and date to avoid the charges to be non-refundable. To find the contact details for cancellations please visit the website where you booked the reservations in the first place and contact their customer service department.
ARE THE RENTAL RATES SAME EVEN ON EXTENSIONS OF RENTAL DAYS?
UNFORTUNATELY NO., INITIAL RESERVED RATES ARE ONLY FOR THE INITIAL DATE AND TIME OF THE RENTAL. When extensions are made they will be on the prevailing rates on the date of the call being made we will give you the best rates possible and send an invoice for you to pay immediately. You will have 5-10 minutes to pay the amount on the invoice to avoid additional rate increase and penalties. Reservations made without calling while still renting the current rental is not honored at our office.
CAN I MAKE ANOTHER RESERVATION WHILE RENTING THE CAR CURRENTLY?
It is our policy that you must return the rental vehicle and wait 5 business days before making another online reservation. If you wish to extend the rental you have to call at least 24 hours in advance before your due back date/time.
TOLL ROADS PAYMENTS POLICY AND RULES?
There is a one time fee of $25 (which includes the first 2 tolls free) This has to be done at the start of the rental. This saves you from penalties and fees more than $50/toll. PLEASE NOTE There is no booths/NO CASH / no barriers. Only cars with transponders and account are allowed. Then you will only pay actual toll amounts. ELSE: IT WILL BE CONSIDERED VIOLATION AND YOU WILL PAY APPROX $50 TO $75 EACH TIME YOU ENTER TOLL ROADS
WHAT TO DO IN CASE IF I RECEIVE A VIOLATION / TICKET / PARKING / ETC?
If you receive a violation/ticket while you are driving the rental vehicle then please pay withing 24 hours even if you have to contest this ticket and deal with the parking violation bureaus. If this ticket is received by our office we charge $50 up to $75 for admin fees / processing and handling charges, this fee is in addition to the ticket and penalties amount and other fees levied by the parking violation bureaus which can be anywhere from $100 to $500 more.
RENTERS RESPONSIBILITY WHILE DRIVING MAINTAINING THE RENTAL VEHICLE
Although we do inspect and maintain each rental vehicle for its roadworthiness it is also renters responsibility while renting the vehicle to observe the following:
If rental car is driven for more than a week or more than 500 miles then for every week and every 500 miles renter should check FLUIDS LEVELS AND TIRE PRESSURES to maintain safety of the renter and passengers. You are welcome to bring the vehicle to our office so we can do these inspections.
WHAT IS THE SECUTIRY DEPOSIT POLICY?
The security deposit is the amount collected in addition to the total rental amount on the Rental Agreement. Renter is required to pay an additional $200 - $1000 deposit for every rental / every time. This security deposit cannot be used towards the rental. Security deposit is returned back to renters credit card when the rental car is returned after deducting any additional charges and incidental if any. It takes 5-7 business days depending on the speed of the brank for the funds to appear as a credit on the credit card on file which was used to pay for the rental.
Security deposits can be used towards the incidentials that are determined at the time of the return for example:
Late Return Fee
Discrepancy in Fuel returned
After Hours Drop off Charges
Deductible on Insurance
FEES FOR USING DEBIT CARDS (IF APPROVED)?
There is a fee of $75 every time a debit card is charged by the rental car company. We strongly suggest that the renter use the credit card and credit card payment is highly desired by our rental company. This approval has to be taken in writing at least 24 hours before the rental date and time.
CAN I RENT A CAR FOR SOMEONE ELSE?
The drivers license, credit card and insurance information should all be in original and should be in the same name. Additional drivers can be added, provided they have drivers license and insurances (fees applies). All documents should be valid and in original (Paper / temporary / online documents are not acceptable)
WHAT I THE COST OF BOOSTER SEAT AND HOW DO I RESERVE THIS?
When you reach the counter on the date and time of pick up please request the rental agent / staff to provide you with the booster / child seat. Cost of renting the booster seat will be approx $10 - $12 / day
How much funds / are required to rent a car.
Total amount on the rental agreement plus $200 as security deposit should be available to be charged at the rental counter at the time of the rental. All funds should be on a single credit card.
PENALTIES AND CHARGE FOR SMOKING (CIGARETTES / VAPES / WEED / ETC)?
Any kind of smoking in the rental vehicle is forbidden and proihibited and will incur a minimum charge of $500 up to $1000. This charges can also be determined and levied after the renter returns the vehicle if observed and found smoke smell and paraphanelia in the car later.
Can the rental car be used for UBER, Lyft etc?
All our rental cars are for personal use only
Business / Proffessional use of our cars is not permitted including Lyft, Uber etc.
Is off roading permitted with rental cars?
Rental vehicles to be driven on paved roads only. Off road use evidence will result in $500 penalties
Our rental vehicles are not to be driven for off roading purposes, if evidence is found on the tires, please be prepared to pay $500.00 - $1,000.00 in penalties.
Do you honor verbal / oral promises?
Any acceptance of request or discounts or changes to the original conditions should be in writing. Verbal / Oral promises are invalid.
Ae the cars allowed to be driven in countries other than USA
For all our rental cars travel is strictly allowed in California, Nevada, and Arizona only, out of travel area/zone/range is a Min $2000 up to $5000 and .39c per mile whichever is a higher plus the actual rental and penalty of $85 from day 1 of rental date. Travel to Mexico or any other country is not permitted and the penalty will be in excess of min $3000 plus the above charges.
Are the rental cars equipped with telematics / tracking?
Rental vehicles might be equipped with vehicle locators or trackers or informatics and will only be utilized to determine the geographical violations or repossession or maintenance or business operations purposes.
By reviewing this documents and its contents I the renter understands that :
the above rules/restrictions and terms and conditions and accept them as requirements to rent a car with Priceless/AMPM Car Rental Policies AND VALIDATE THAT THEY ARE EXPLAINED TO ME. I APPROVE THE ABOVE CHARGES that will be part of my rental agreement and its terms and conditions.
9620 Airport Blvd
Los Angeles CA 90045
(INSIDE RENAISSANCE HOTEL)
9:00 am to 11:59pm (Monday-Friday)
9:00 am to 5:00pm (Saturday)
Our Email: firstname.lastname@example.org
Contact / text (MOST PREFERRED METHOD TO REACH US) 424.256.8961
Assistance: 310-216-0000 ext 8(ONLY FOR EMERGENCIES FOR EXAMPLE ACCIDENT
We have made our very best to be forthcoming and therefore disclaimers are mentioned to as much information as possible. WE are open for suggestions and ever willing to implement best practices to make our guests feel easy and always adjusted. Our efforts are channeled to provide a great rental experience and we have served in excess of 60000 renters in the past 5 years and are growing strong with each passing day. We assure you that our quality of service will keep improving and we will exceed the industry standards. We respect and value your business and hope to see you again and again our establishment and consider you part of our family. Thank you once again for being a loyal renter.