I. Return Location
Please return the vehicle to our rental office at 2559 Kettner Blvd, San Diego, CA 92101.
Park in the designated area. A fleet service attendant will inspect the vehicle. If returned in good condition, your rental will be closed, the final agreement emailed, and your full deposit released.
III. After-Hours / Unattended Returns
After-hours returns are defined as any return made outside of normal operating hours (9:00 AM – 6:00 PM, Mon–Sat). A one-time $45 after-hours return fee applies.\n• Follow instructions posted on the office door\n• Take clear return photos using the app\n• Lock the vehicle and drop the key in the DROP BOX at the side door of the office\n• Deposit will be processed on the next business day during regular hours\nRenters are responsible for arranging and paying for their own transportation outside of office hours.\n
A one-time $45 after-hours return fee applies.
If everything is in order, your deposit will be processed on the next business day during regular hours.View “After-Hours / Unattended Drop-Off” section for detailed information.
V. Important Notice on Late or Unreturned Vehicles
Vehicles must be returned on or before the due date. Cars not returned and recovered by our company will be subject to a recovery and penalty fee starting at $275 and up to $5,000, depending on the situation.
THERE SHOULD BE AT LEAST 5 DAYS GAP BETWEEN 2 ONLINE RENTAL RESERVATIONS EXTENSION OF RENTAL SHOULD BE DONE 24 HOURS IN ADVANCE AT NEW RATES ON THE DAY OF EXTENSION. If you need to extend your rental, please email us at ampmcarrentals@gmail.com with: Only 2 extensions of rental agreements can be done over the phone. Thereafter renter must be physically present with the car and all docs to renew the rental period of the car and new rental agreement must be generated. Rental cars are allowed to be driven only in the states of California and Nevada) if cars are driven out of this area then there will be a charge of minimum $2000 PLUS $.39/mile for all the miles driven on the car during the duration of the rental. If you have purchased the RSA at the start of the rental, then we will assist you once during the rental for: Roadside Assistance is an optional assistance service that provides coverage at a reasonable additional daily charge. In the unlikely event of operational difficulty or unexpected emergency, we'll bring you fast, reliable assistance — especially helpful when you're in an unfamiliar city. Lockout Service---Gain entry when keys are locked inside the vehicle. Jump-Star---If your vehicle experiences battery failure, we'll provide a jump-start. Flat Tire Assistance or Tire Replacement---We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. (Please note that the renter might incur the cost of the tire repair or replacement, depending upon the circumstances.) Delivery If you run out of gas, we'll deliver 3 gallons to your location and bill you separately for the fuel. If you have not purchased the RSA at the start of the rental then: Please call your own Road Side Assistance (RSA) Provider We can still assist you with the minimum charges/fees of $125 up to $450 In addition to the above the cost of replacement parts is charged extra if needed. Cost of key replacement will be extra Cost of tire or windshield replacement will be extra Call us 24-hours a day at 3102160000 EXT 8 In case of injuries and emergency call 911 Call the cops to report the incident / accident. TAKE AS MANY PICTURES AS POSSIBLE Obtain the following information: IF THE CAR IS UNOPERATABLE PLEASE TOW IT TO THE FOLLOWING ADDRESS: 10324 HAWTHORNE BLVD, INGLEWOOD CA 90304 contact us before towing so we can have the gate opened and space provided. Email details to ampmcarrentals@gmail.com, CALL 310.216.0000 / text 424.256.8961 🚗 What happens if I lose my rental car key? 📞 Call our office immediately at (310) 216-0000 with your RA number, vehicle details, and location. 🔑 Replacement keys are specialized dealer parts only and cost $675–$875 depending on the vehicle (includes programming and cutting). 🚚 Delivery charges start at $175 based on distance and time, while local towing costs about $350 with an estimated 3–4 hour arrival time. 💳 All charges must be paid in advance and are non-refundable. ⏱️ Key delivery usually takes 2–3 hours after payment, but calls made after 9 PM are processed the next business day after 9 AM. 🛡️ You remain responsible for the vehicle and any damages until it is returned, inspected, and officially checked in at our office. ✔️ This process is not a profit center and is billed strictly at cost. UNFORTUNATELY NO., INITIAL RESERVED RATES ARE ONLY FOR THE INITIAL DATE AND TIME OF THE RENTAL. When extensions are made they will be on the prevailing rates on the date of the call being made we will give you the best rates possible and send an invoice for you to pay immediately. You will have 5-10 minutes to pay the amount on the invoice to avoid additional rate increase and penalties. Reservations made without calling while still renting the current rental is not honored at our office. VIP Service: What is the No-Show Policy /Grace period to Rent A Car ? Reservations are considered a No Show if the customer does not arrive within 2 hours of the scheduled pickup time.\n• No refunds for No Show reservations\n• Prepaid reservations are non-changeable and non-refundable\n• A new reservation must be made to rent after a No Show\n• Vehicle availability is not guaranteed upon rebooking\n• Modification of pickup time (not date): minimum $75 change fee plus any rate difference\n\n What is Driver Age Policy (Young and Senior Drivers) Minimum age: 21 years. Maximum age: 71 years.\nYoung & Senior Drivers (Ages 21–24 and 66–71)\n• Only ICAR, FCAR, CFAR, MFAR, SFAR (5-passenger vehicles only)\n• Young/Senior Driver Fee: $20.00/day\n• Must provide valid major credit card with CDW from issuing provider — no debit, prepaid, or virtual cards\n• Insurance Declarations Page required showing liability & collision coverage, deductibles, and active policy dates\n• Reservations may be denied at check-in if requirements are not met\n What documents are required to rent a car? • Valid original Driver\'s License (all parts if multi-part)\n• Voucher or booking confirmation\n• Flight tickets\n• Valid major credit card (bank-issued, in renter\'s name)\n• International Driving Permit if license is in a non-Latin alphabet\n• Proof of auto liability insurance (Declarations Page)\nTemporary licenses, printouts, photocopies, and digital images are NOT accepted. All documents must be originals.\n Can I Rent A Car for someone else? No. The driver\'s license, credit card, and insurance information must all be originals and must all be in the same name.\n• Additional drivers can be added — they must provide their own valid driver\'s license and insurance (fees apply)\n• All documents must be valid originals — paper/temporary/online documents are not acceptable What is the Local Policy? ALL residents of the State of California are considered local renters.\n• Allowed to drive within 100-mile radius of rental location only\n• 50 free miles per day\n• Additional miles: $0.59–$0.79/mile depending on vehicle class\n• Unlimited miles available for purchase before leaving the lot\n• Proof of Residency required (utility bill, phone bill, or valid apartment rental agreement)\n• Proof of Employment required (last month\'s pay stub)\n• Documents must be submitted 48 hours before the rental date\n• Debit cards NOT accepted from local renters\n• Security deposit: $500–$1,000 depending on vehicle class\nWE DO NOT ACCEPT NON-OWNER POLICIES AS PROOF OF INSURANCE.\n What are the Geographical Restrictions? Travel is restricted to California and Nevada only.\\n• With boarding pass and return airline ticket: UNLIMITED MILES\\n• Without boarding pass and return airline ticket: 50 miles/day, within 100-mile radius\\nPenalties for Unauthorized Out-of-State Travel\\n• Western U.S. states: Minimum $3,000 + $0.79/mile + $85/day from Day 1\\n• Midwest & East Coast states: Up to $10,000 + $0.79/mile + $85/day from Day 1\\n• Cross-border travel (Mexico, Canada, any other country): strictly prohibited — maximum penalties apply\\nRoadside assistance will NOT be provided outside the authorized area. Renter is fully responsible for all recovery costs.\\nRental vehicles may be equipped with vehicle locators, trackers, or telematics used solely to determine geographical violations, repossession, or maintenance needs.\\n Mandatory U.S. Contact information Required All renters are required to provide a valid local contact number and a temporary U.S. address where they can be reached during the rental period. This is required for:\n• Emergency communications\n• Insurance verification and claims follow-up\n• Lost and found item handling\n• Compliance with local and federal regulations\nPlease provide: a temporary U.S. address (hotel, residence, etc.) and an active local U.S. contact number.\nFailure to provide accurate and verifiable contact details may result in delayed service, declined rental, or cancellation of the agreement.\n What is the Security Deposit Policy? A security deposit of $200–$1,000 is required in addition to the total rental amount, depending on vehicle class. This deposit cannot be applied toward the rental and is returned after deducting any incidentals.\n• Refund timeframe: 5–7 business days for major credit cards\n• Debit cards: approximately 7–15 business days\nDeposits may be applied toward: late return fees, fuel discrepancy, after-hours drop-off charges, insurance deductibles, and other incidentals.\n\n What is the Debit Card Policy? Debit cards accepted only from renters with a valid boarding pass and return airline ticket matching rental dates.\n• One-time non-refundable fee: $75\n• Only 4-door sedans may be rented on debit cards\n• Security deposit: $500–$1,000 depending on rental length and vehicle class\n• Refund timeline: up to 15 days\nDebit cards are NOT accepted from local renters.\n What Insurance is Required? All renters must provide valid proof of auto liability insurance per California Vehicle Code §16020–§16028.\nMinimum Coverage (California CVC §16056)\n• $30,000 for injury/death to one person\n• $60,000 for injury/death to two or more people\n• $15,000 for property damage\nInsurance Documentation Requirements\n• Declarations Page must be submitted at least 24 hours before rental\n• Policy must be valid at least 30 days before and 30 days after rental period\n• Accepted from USA only\n• Foreign insurance only accepted if provider has a verifiable U.S.-based office\n• Non-owner policies NOT accepted unless company is added as Additional Insured and Beneficiary in writing\nEmail insurance documentation to: customercare@sdrentalauto.com\nAge-Based Restrictions\nRenters under 25 or over 65 CANNOT purchase insurance at the counter. Own valid insurance with a full Declarations Page is mandatory. No exceptions. Credit card coverage alone is not sufficient without full written policy terms approved by management.\n Insurance coverage requirements for Extended Rentals If you provided your own CDW or Auto Liability Insurance at the start of the rental and later extend the rental period, it is your sole responsibility to renew or extend coverage for the additional days.\nRequired Action Upon Extension\nEmail a copy of the renewed or extended CDW and/or Auto Liability Insurance to customercare@sdrentalauto.com within 24 hours of the extension.\nEmail subject line must include: renter\'s full name, rental agreement number, rental car unit number, and new return date.\n• No coverage will apply for any damage, loss, or liability during the uncovered period\n• Penalty charge: $27/day for each day the vehicle was not properly covered\n• Renter remains fully responsible for all damage, theft, loss, or liability during any uncovered period\n Insurance Policy Mid-Rental Changes Once insurance has been purchased and applied to a rental agreement, it is non-refundable and non-changeable for the duration of that rental term. No partial refunds or modifications will be issued under any circumstances.\n• All insurance changes must be made in person at the rental counter — no phone or remote changes\n• Vehicle must be present and original renter/driver must be physically present\n• Existing agreement will be closed as of the change date; a new rental agreement will be created\n• Renter must review and sign the new agreement in person\n What Is CDW - Collision Damage Waiver? Accepted CDW providers: Allianz, TravelGuard, RentalCover, and Generali. Some major credit cards offer CDW (typically up to 15 days — verify with your issuer).\n• CDW deductible if purchased at our counter: $1,000\n• CDW documentation must be sent to customercare@sdrentalauto.com at least 24 hours before rental\n• Excess insurance is only acceptable in addition to primary CDW — not as standalone coverage\nAny/all accidents or damages — major or minor — must be reported and filed within 24 hours of the incident. Failure to report may result in charges of $1,000 up to $25,000 on the card on file.\n What is the Pre-Rental vehicle Inspection process? At the time of rental pickup, it is the renter\'s responsibility to conduct a thorough vehicle inspection:\n• Take minimum 8 photos covering all corners\n• Photograph odometer displaying mileage and fuel level\n• Capture front and rear seat interiors\n• Email photos to: customercare@sdrentalauto.com\n What to do in case of Accident or Damage? Call us 24 hours a day at (858) 999-9066. For injuries and emergencies, call 911 first.\n• Call police to report the incident\n• Take as many photos as possible\n• Obtain name, address, phone, DL#, plate, and insurance info of all parties\n• Do NOT accept responsibility at the scene\n• File a claim with your insurance company immediately\n• Submit all information to: customercare@sdrentalauto.com\nIf the vehicle is inoperable, tow it to: 9158 Olive Dr, Spring Valley, CA 91977. Contact us before towing so we can prepare the space.\n Will I get a replacement car after an accident? A replacement vehicle may be provided if a valid claim number and verified adjuster contact info are submitted. If the original car is inoperable due to an accident, tow to: 9158 Olive Dr, Spring Valley, CA 91977.\n\n What are the Fuel Policies Vehicle must be returned at the same fuel level as at pickup.\n• Refueling charge: $50 + $10.99/gallon if returned with less fuel\n• No refunds or reimbursements if returned with more fuel than at pickup\n What are the grace period and late return charges? • 30-minute grace period after scheduled return time\n• After grace period: $50–$85/hour\n• Over 2 hours delinquent: $85/day + additional fees\n• If called in advance for extension: $35–$55/hour depending on vehicle class\n How do I extend my Rental? Extensions must be requested at least 24 hours before your due date. Prevailing walk-up rates apply.\n• Email: customercare@sdrentalauto.com with renter name, RA number, and new return date/time\n• Renew your insurance to cover the extended period BEFORE contacting our office\n• Maximum 2 phone extensions — after that, renter must be physically present with vehicle and all documents\n• Minimum 5-day gap required between two separate online reservations\nExtension rates are at prevailing walk-up rates on the date of the call — initial reserved rates do not apply to extensions. You will have 5–10 minutes to pay the invoice upon receipt.\n How much time do I have to pay an online Invoice? 5–10 minutes after receiving the invoice. After the initial window, guaranteed rates are no longer applicable and rates may be higher upon rebooking. Additional Drivers Policy • Fee: $20/day per additional driver (must be 25+ with valid license and insurance)\n• No additional fee for spouse with same last name, address, and listed on same insurance policy\n• Only listed/permitted drivers may operate the vehicle\n• $50 penalty if any unlisted person drives the vehicle\n Renters Responsibility while driving While we inspect and maintain each vehicle for roadworthiness, renters are also responsible for:\n• For rentals exceeding one week or 500 miles: check fluid levels and tire pressures at every week/500-mile interval\n• You are welcome to bring the vehicle to our office for these inspections at any time\n Smoking Policy Strictly prohibited. This includes cigarettes, cigars, marijuana, vaping, and e-cigarettes.\n• Minimum smoking fee: $500\n• With burns, stains, or HVAC damage: up to $1,000+\nRental vehicles may be equipped with smoke detectors. Fees may be applied retroactively if evidence is found after return.\n Pet Policy Pets are strictly prohibited in all rental vehicles.\n• Minimum cleaning fee if evidence of pet presence: $500\n• Service animals permitted with valid certification — standard cleaning fees still apply if excessive cleaning required\n Cleaning Fees A minimum cleaning fee of $500–$750 applies for: trash/food remnants, dirt/mud/sand, spills/stains, smoke odors, or paraphernalia left behind. This fee may also be applied retroactively if a subsequent renter reports persistent odors or cleanliness issues. Toll Roads Policy There are no toll booths, no cash lanes, and no barriers on California toll roads. Only vehicles with transponders and active accounts are permitted.\n• Toll transponder fee: $12.99/day (must be added at start of rental)\n• Without transponder: $50–$75 per toll violation\nAdding the transponder at the start of the rental is strongly recommended to avoid accumulating per-violation charges.\n Traffic Tickets and Violations Policy Pay any violation within 24 hours of receipt, even if contesting. As the registered owner of the vehicle, unpaid violations are sent directly to us and can escalate quickly.\n• Administrative fee: $100 per violation (in addition to the violation amount and any penalties)\n• Violation amounts can range from $100–$500+\n• Unpaid fines can escalate to $300+ with late fees and registration holds\n Refund and Cancellation Policies • Prepaid rentals: NON-REFUNDABLE and NON-CHANGEABLE under any circumstances\n• Early returns: no refunds for unused days\n• Change of date/time fee: minimum $75 (subject to availability and approval)\n• No refunds for excess fuel returned\n Lost Rental Car Keys? Call (858) 999-9066 immediately with your RA number, vehicle details, and location.\n• Key replacement cost: $675–$1,500 (includes programming and cutting)\n• Delivery charges: starting at $175 based on distance\n• Local towing: approximately $350, 3–4 hour ETA\n• All charges must be paid in advance — non-refundable\n• Calls after business hours are processed next business day after 9:00 AM\n• Renter remains responsible for the vehicle and any damages until officially checked in at our office\n Child / Booster Seats Available upon Request at the counter. Cost: Approximately $10-14/day. Lost & Found The company is not responsible for items left in the vehicle. To inquire, email a detailed description with your name and RA number to: customercare@sdrentalauto.com\n• If found, shipping is handled via FedEx only\n• One-time handling fee: $35 + actual FedEx shipping costs (paid by renter before shipment)\n Vehicle use Restrictions • Personal use only — Uber, Lyft, and all business/commercial use strictly prohibited\n• Off-road use prohibited — $500–$1,000 penalty if evidence found on tires\n• No cross-border travel (Mexico, Canada, or any other country)\n• Verbal/oral promises are invalid — all changes must be in writing\n Roadside Assistance (RSA) If RSA was purchased at rental start, one-time assistance is included per rental for:\n• Lockout service\n• Jump-start\n• Flat tire assistance or tire replacement (tire repair/replacement cost may be billed to renter)\n• Fuel delivery: 3 gallons to your location (fuel cost billed separately)\nIf RSA was NOT purchased: call your own provider, or we can assist for $125–$450. Additional parts, key replacement, and tire/windshield costs are always extra.\n Delinquent / Overdue Rentals Vehicles not returned by the due date and recovered by our company will be charged a recovery and penalty fee of $275–$5,000.\n• Minimum 5-day gap required between two separate online reservations\n• Do not make a new reservation while currently renting — return the vehicle first\n How do I cancel Duplicate / Multiple Reservations? Duplicate bookings must be cancelled by the renter through the original booking platform (Expedia, Orbitz, Priceline, etc.). Contact the platform\'s customer service directly.\n• Cancellations must be made at least 48 hours before pickup to avoid non-refundable charges\n• Contact the booking website where the reservation was made — not our office\n How long does the Security Deposit refund take? • Major credit cards: 5–7 business days\n• Debit cards: approximately 7–15 business days\n Will a Credit Check be done at the Rental Counter? We perform a soft credit pull to verify the renter\'s creditworthiness and qualify them for the rental. This will NOT affect your credit score.\n• You will receive a link or text to input your details\n• Our predetermined criteria determine qualification per company policy\n SMS Communications - Opt-In Terms By providing your mobile phone number, you consent to receive SMS messages from Priceless Car Rental related to your car rental. Message frequency may vary. Standard message and data rates may apply.\n• To opt out at any time: reply STOP to any SMS from us\n• For help: reply HELP or call (858) 999-9066\n• Your phone number is handled per our Privacy Policy and will not be shared with third parties for marketing or solicitation purposes\nNo mobile information will be shared with third parties/affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties\n VIP Direct Terminal Drop-Off Service We offer a direct drop-off to your terminal via a third-party driver service for a fee. This service takes you straight to your terminal door, bypassing the rental car center and airport shuttle entirely.\n• Available: Monday–Saturday, 9:00 AM – 6:00 PM\n• Fee: $75 if requested at the start of your rental\n• Fee: $100 if requested at the end of your rental\n• Must be pre-arranged at least 2 hours in advance\n• Payment charged to card on file — no walk-ups, no cash\n• Subject to driver/employee availability\n• Not available on Sundays\nIdeal for travelers with heavy luggage, families with children, seniors, or anyone with a tight connection.\n Contact Information Priceless Car Rental — San Diego \nAddress: 2559 Kettner Blvd, San Diego, CA 92101\nPhone: (858) 999-9066\nText (Preferred): (213) 222-8180\nEmail: customercare@sdrentalauto.com\nHours: Monday–Saturday: 9:00 AM – 6:00 PM | Sunday: Closed\nInoperable Vehicle Tow To: 9158 Olive Dr, Spring Valley, CA 91977\n\nThank you for choosing Priceless Car Rental. We value your business and look forward to serving you.\n IF I WISH TO EXTEND THE RENTAL CAR FOR ADDITIONAL DAYS? Please renew insurance until the new return date BEFORE CONTACTING OUR OFFICE. Prevailing walk-up rates apply for extensions.
Insurance Policies: WE NEED YOUR CURRENT INSURANCE POLICY DECLARTION PAGE OR POLICY BINDER. VERIFICATION INSURANCE IS REQUIRED BEFORE THE VEHICLE CAN BE RENTED. INSURANCE COVERAGES NEEDED -
1. BODILY INJURY LIABILITY / PROPERTY DAMAGE
2. COMPREHENSIVE COVERAGE
3. COLLISION COVERAGE WHAT TO DO INCASE OF VEHICLE ISSUE / NEED OF ROAD SIDE ASSISTANCE (RSA) WHAT TO DO IN CASE OF ACCIDENT AND DAMAGES OR STOLEN RENTAL CAR? What happens if I lose my rental car key? ARE THE RENTAL RATES SAME EVEN ON EXTENSIONS OF RENTAL DAYS? Direct Drop off to Airport VIP Service explained: 
Will a Soft Credit Pull / Check be done at the rental counter and will it affect my credit report? It is our policy to perform a SOFT CREDIT PULL to check the credit worthiness of the renter in order to qualify the renter for the rental car. This will not affect your credit score. Our predetermined criteria will enable us to determine if the renter (You) qualifies for the rental car as per our company policy. You will be sent a link or text to input your details to enable us to get the desired brief info to determine your qualification to rent a car with our company. SMS OPT IN TERMS AND CONDITIONS By providing your mobile phone number, you consent to receive SMS messages from AMPM / PRICELESS / NEXTCAR related to CAR RENTAL Message frequency may vary. Standard message and data rates may apply depending on your carrier. You may opt out of receiving SMS messages at any time by replying with \\\"STOP\\\" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. If you need assistance or have questions about our SMS service, reply with \\\"HELP\\\" to any SMS message you receive, or contact our customer support team at 310.216.0000. Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes. \\n\\n\\n\\nNo mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
