I was given a brokenkey. the lock button worked but to click it open was broken. the driver door opened with the key,but main hazardously inconvenient was that the trunk would not open. I called your office & was told they knew the key was broken but no-one informed me of it. He said that I would have to pull back the back seats and put my luggage shoulder surgery & 67. This was way unacceptable & a refund of some kind is appropriate!

The agent was so nice, easy to deal with and not being pushy to get insurance, customer service was excellent. The price was decent PLUS free parking in San Francisco. Highly recommended for this company, easy pick up and return.

When I went to pikc up the car at 9am, the rental office was closed and there was no indication of where the agent was or if he was even coming back. I had to call to see if you were even open. At this time there was another person trying to return her car - she left. i was just about togo around the corner to Thrifty when the agent showed up. for the entire two days I had the car, I thought it was300 per day. Never again.

I found McDonald's cups under the seat after I rented the car. Also, there was no one at the drop off location when I arrived during published business hours. Otherwise, great value.

A smoother pick up would’ve been appreciated. I wouldn’t appreciated cars cleaned prior to arrival or more than oneperson working to allow a efficient pick up.

The vehicle I received had not been cleaned properly. Therewere empty beer bottles and food garbage in the glove box. The car was not well maintained. The engine was knocking, there were a lot of rattling noises. It was fine for theone day I had it but the car could really use some maintenance.

The vehicle I received had not been cleaned properly. Therewere empty beer bottles and food garbage in the glove box. The car was not well maintained. The engine was knocking, there were a lot of rattling noises. It was fine for theone day I had it but the car could really use some maintenance.

Desk clerk was very efficient and friendly. Return was slow, waited in traffic for over 15 minutes. No inspection or receipt when returning makes me nervous. Rental does not include basic liability, the cost of which I have to add when comparing costs with other companies.

City car service is excellent